Our mission is to empower customers with their financial data and provide the most compelling banking experience possible. Novo is a business banking platform built for today’s business owners. Since launching our invite-only release, freelancers, startup founders, and small business owners alike have been opening business checking accounts in minutes, securely and easily with no minimum balance requirements.
We’re not owned or operated by a bank and leave the banking to our incredible partner, Middlesex Federal Savings. Novo is bringing small business banking into the modern age with easy-to-use tools for businesses on the go.
They are so great in marketing and getting you to believe in them being on the customer side and really helping you grow your business but in reality it is all false promises, delays after delays, terrible customer support always giving a templated copy pasted response. Zero help on customer support. That is a big issue.
This is no way to run a business and definitely is not earning my trust or confidence. I liked Novo until they had zero customer service during a major problem. I've been a customer for months now and it's not rare when I don't receive any news from customer service for days .
Ordered debit card but it hasn’t showed up for months. I have talked with support and they have no idea what is going on. I’m so tired of being told that they will send me a card and then getting an email saying it’s been delayed again and again. They keep saying that it will arrive in 2 weeks but it has almost been 1 month. So disappointed.