Vonage Recensioni
Valutazione totale 2.50
Poor
Voto calcolato da 6 voti
Descrizione Vonage
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
To embrace your role as a customer experience innovator and problem solver, you need the right tools. Start with Vonage APIs to build your unique solution, and delight both your customers and team at scale. Startups and agile enterprises around the world already have. If you can imagine the next-gen customer experience—then you can begin building it here.
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).
Specialities : UCaaS, CPaaS, CCaaS, Cloud Communications, Unified Communications, Communication APIs, Contact Center, Call Center, Mobility, and Office Phone Systems
- A level of quality you can rely on: Enable 99.999% uptime reliability² and Quality of Service (QoS)
- Mobility and collaboration: Increase productivity and connect with your team—and customers—virtually anywhere, anytime
- 50+ business phone features: A powerful, flexible small-business phone system that runs on your internet
My phone stopped working properly. Luckily I had a client email me that my phone line did not seem connected. I have no idea how long this issue persisted. I immediately reached out for support and a short term fix was provided around forwarding my calls to my personal cell line. As a businessman, I did not like this option long-term. Despite being assured that the technical team would resolve the issue, nothing was done. I cannot get a hold of any one is customer support now. I have decided I am paying far too much for terrible service that has likely affected my business.
Recently I cancelled my services with them. I informed them that needed my number ported by my new provider as I needed to keep my phone number. After promising me that my number could be ported without trouble and would be available for 30 days after cancellation. My new Provider says Vonage is not releasing my number. Numerous call to Customer Services and technical Support and porting section proved futile. They are just playing dirty and blocking my number.was thinking of keeping them in mind if I needed their long distance plan. But now NEVER. Id rather use Wattsapp or some other free service.
The support has been excellent, I rarely have to wait long to speak to someone and the person on the end of the phone is usually knowledgeable and happy to help. I find this quality of support hard to find in general. The app is not very friendly to operate or set up on your phone, but there are no problems with phone service. They offer good service,
The support has been excellent, I rarely have to wait long to speak to someone and the person on the end of the phone is usually knowledgeable and happy to help. I find this quality of support hard to find in general. The app is not very friendly to operate or set up on your phone, but there are no problems with phone service. They offer good service,
They only accept auto pay. I don't do auto pay. Ever. Anywhere. Sorry but if Vonage is paid and everyone else and then I go to write a check for rent, it looks really BAD when my rent check bounces. No thanks. They also threaten to shut your phones off after 14 days. I mean seriously. Im not a huge corporation with a million bucks in the bank. I struggle every month to pay everything including internet, phones, insurance, parts, rent, etc. I have never had a business account get shut off after being 2 weeks late, with some Indian guy calling the day the payment fails and subsequently. The extra charges are ridiculous.